Our attentiveness to the challenges and concerns of our clients is the cornerstone of our commitment to effective client service.
To put it simply, we listen more than we talk at the appropriate times, and this serves us well in connecting with our clients and delivering the results that makes a difference to them.
When you look at the diversity of the clients we represent, from companies to individuals, there is no one-size-fit-all solution that caters to everyone in our client base.
We understand the challenges facing companies in Singapore and their perpetual consternation about minimizing the risk of doing business, including other concerns about obtaining timely advice, or having quality control measures in place.
We are also aware that individuals are faced with different challenges when dealing with laws affecting them in a personal capacity, and showing empathy and understanding is as important as technical skills.
The differing challenges and concerns affecting clients are always on our radar.
There is however one factor that causes unease amongst clients of all types. It is the perception that legal services are costly. This is where we are different.
At Skandan, we do not believe in the cold-blooded pursuit of a profit driven culture. As much as we say that we care about our clients, and the outcome of their cases, we also don’t believe that they need to pay an exorbitant sum for the solutions they seek.
We maintain flexibility in our billings, not just in words but in practice, and we strive to accommodate our clients’ budgetary input with a genuine interest in creating value at a reasonable price.